User's recommendation: Never buy power furniture at Rooms to Go. We had multiple stains and called customer service. The pay is great for the industry, but it’s the benefits and work-life balance that are truly incredible. Fortegra Reviews. Was told by the salesman the sofa was microfiber. Only 2 of us and we each sit in recliners a lot at each end as we did with our other sets. Yes this store is a rip off place don’t let them rip you off their products are not covered they promise to warranty their products but it’s a lie. Review #1749112 is a subjective opinion of poster. I bought their overpriced insurance policy because the sectional is fabric. George the manager is unbelievably old school. I asked, "what are you going to do"? Please send us an email to TellUs@RoomsToGo.com with your order info and we'd be more than happy to look into this for you! It’s not. Fortegra is a fantastic company to work for. I would not recommend the product or the store. At Fortegra, EXPERIENCE MATTERS - the industry experience we bring to our clients, the customer service experience we deliver to our policyholders, and the everyday work experience we provide to our employees.. We've established a workplace that is both challenging and rewarding. FAQ. Fortegra Foundation 10151 Deerwood Park Blvd Jacksonville FL 32256. Then I noticed that neither door would close completely, and both had gaps between the door and the frame. (Here's where the FUN starts:) After unboxing the TV Stand, I noticed that one of the legs was split. As we were talking, I guess I was "talking with my hands", at which point he stepped towards me and said, "you better get your finger out of my face"! I have purchased all new furniture but after waiting forever to get it it comes broken, glass on mirror was broken, chair legs wobbly & recliner button sticks. If the stain remains, you should call Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go may choose among the following options at its sole discretion: (1) attempt to clean the stained area and re-apply ForceField® Fabric Protectant to any cleaned area at no I was attempting to call RTG the entire time and could not reach a person. I immediately called the store and told them about the damage. I generally don't buy from RTG or buy any company's extended warranties, and this experience is a lesson learned. I wasted so much time purchasing this cabinet. We’ll start sending you the news you need delivered straight to you. We had purchased a $150 extended warranty, but it was only for three years. We're sorry to hear about the issue with your furniture. They have a 3rd party delivery service which was surprisingly fast. Review #1686818 is a subjective opinion of poster. www.realthanks.com, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. We made this purchase as a last minute decision. See reviews below to learn more or submit your own review. Equal Monthly Payments required for 60 Months. How Retailers Can Mitigate Customer Stress During the Holidays. I would be happy to send pictures. I will never go back to this company anymore. Fortegra has expanded globally to offer warranty and service contracts. Pissed Consumer © 2021 All The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I confirmed the delivery, via SMS all 3 times. I will never shop there again. He said it didn't matter! We have now bought our living room, dining room, barstools, and bedroom from them. We are processing your message. We can only recommend reaching back out to Fortegra to see if there are any options they can offer. Review #1681703 is a subjective opinion of poster. the couch is ripping at the seams across the top and has stains all over the couch. We both stood there for a short time with my wife looking on in horror at what had just developed over a cheap piece of broken furniture. I cannot get customer service to respond to me since November. Furniture Stores in Seffner, FL. They would go to someone’s house, sit on theirs, and go buy one. We have had this set about 3 years and I am embarrassedfor anyone to see it! I was told they didn't have another one. Nobody worries about babying it much. They have a great way of communicating when the furniture will arrive. Search job titles. Rooms To Go - Warranty Review from Mountain View, California 1.7 I bouhht a three piece living room set with recling sofa, loveaeat and chair. 1.17.21 I received a phone call telling me half my couch is delayed from the manufacturer. Fortegra Rooms To Go Reviews. The stuff they gave to clean it doesn’t work. Best place to shop online for quality home furniture for less. All content is posted anonymously by employees working at Fortegra. A link has directed you to this review. I agree with all of these reviews. See BBB rating, reviews, complaints, request a quote & more. Review #1347093 is a subjective opinion of poster. I knew exactly when they were coming and how long till they came. Stay away from Rooms to go. Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help in any way we can! We value your privacy. Original review: Jan. 21, 2021. Purchased in Royal Palm Beach, Florida. The pay is great for the industry, but it’s the benefits and work-life balance that are truly incredible. I told him that they had other items throughout the store that had been discounted, and couldn't he call someone to ask. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. Approximately 20 minutes later, my wife reached someone that said they would order us another one. Fortegra is a fantastic company to work for. Offered same day delivery that actually was 2 hour delivery. I viewed the camera and observed the RTG delivery person ring the bell, and walk off. Jacksonville, FL 32256-0555 Rooms To Go - Do not buy anything there they do not stand by the warranty. At this point in time, I have still not heard back from anyone. I verbally confirmed the order, and they sent me a text message giving the date of delivery, and a scheduled time of the delivery of between 9:00 AM and 1:00 PM. About 6 of them all bought huge microfiber sectionals from Rooms to Go. I have purchased over $15,000 with this company last purchase was a living room set 4 months after warranty the springs on the recliner broke and the cable bait holder depart by date call me since he was out of warranty I will have to pay for the repairs and I agree to it no parts 11 months no repairs, parts were never order now they have to order the parts and offer to fix the repairs for free at this point I don't believe the parts will ever get here I don't believe we ever get it fixed, Replace the furniture that you saw me but you cannot provide the price for after 2 years. Now I'm hearing from people that they've had to wait 6 months for their furniture. We apologize for the disappointment this brings and we hope to better serve your furniture needs in the future. Reclining Sofas from Rooms To Go. Completely worry free experience for us. The Cable Cash Crunch. What happened? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Not many categories of products to know about. Buy from Lazy Boy. Equal Monthly Payments required for 60 Months. They said it was out of their control! This is the Fortegra company profile. Affordable recliner couches for sale. Rooms To Go should of been my first pick to buy furniture from the start. My wife called a neighbor who was able to stop them before they drove off. Rooms To Go Rtg Leather Fail Oct 24 2018 Ed Consumer. I will just add to my last post. Or find a store near you: over 150 stores … I dont understand what the point of purchasing a warranty is if they barely cover anything. Salesperson told us the exact same thing!! I explained to him that it was going to cost A LOT more to have another TV Stand ordered, and delivered, since they would have to pay for the gas, and the salary of two delivery persons. Learn More About Fortegra … It is poor quality. they said ive exceeded the warranty for them to repair the rips. Make sure you read the fine print before you call and file a claim! See BBB rating, reviews, complaints, request a quote & more. Nice looking furniture. Do you have something to say about Rooms To Go? Wide variety of colors, styles, and decor to choose from, including modern, leather, fabric, microfiber, manual, and power sofas in various colors. A few of the seams are separating and they told me there is nothing they can do. Affordable home furniture for sale from Rooms To Go. Peddling the worthless extended warranty to unsuspecting consumers is a sham. I rejected their response, this time asking them to explain many issues, justify their response. Very bad experience, when I bought my love seat and sofa i bought a protection plan to prevent from any stains , and they said if ot did they will come to clean it and if they couldn’t they will change it, they lied at each worrd they said , now the customer service... My husband and I purchased a "leather" sectional from rooms to go six years ago. The men were super careful and offered to set it up. even though its clearly defective. Learn about Fortegra Financial culture, salaries, benefits, work-life balance, management, job security, and more. Save your money and the aggravation. This place is a complete rip off and so is Fortega Warrant company. I feel we would of waited, we could of got new furniture for the same price. Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta . I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way. Now we have no problem with that ....that makes sense HOWEVER SHE INSISTED THAT WE TAKE THE WHOLE THING APART...when my wife explained that she is unable due to being disabled, she replied that " Well That's The Only Way We Can Help You " When I then got on the phone and spoke to her she was just as rude and condescending to me as well...A Very Poor Representative Of This Company...We simply want the warranty honored. We hope to hear from you soon- Tiffany. In this instance, furniture was damaged and wrong box springs. I was told NO, we can't do that! I was asked to send pics..... Today... got a message that stated that they would not cover the damages because they ONLY cover... My wife and i purchased a Cindy Crawford living room set from rooms to go in Knoxville and was talked into buying the warranty for the set due to the amount spent. We would love to get more information on this. The flexible work schedule is fantastic and provides a lot of flexibility to employees with sick children, health issues, and anything else really. Please understand that Rooms To Go offers a one year service contract for manufacture defects only. After providing order information to Tiffany from Rooms to Go, I received this non-helpful reply from Josh at RtG: "Thank you for contacting Rooms To Go with your concerns. Let me hire their service techs to repair my furniture. Affordable Sectional Living Room Sets Rooms To Go Furniture. Find Reviews Filter. Check our FAQ. Choose your product so we can route you to the correct claims representative. Fortegra has expanded to offer warranty and service contracts globally. We bought a large sectional and ottoman set in 2018 along with the Fortegra extended warranty, and were told they would send someone out to clean any stain or replace the item if they couldnt remove it. When it comes to managing risk, EXPERIENCE MATTERS, so we’ve assembled a team with decades of industry expertise allowing us to develop multi-faceted programs and bring them quickly to market. Basically put a deposit down and wasted my time for nothing. The lady who refused to give us her name was rude and told my wife that the only way to move forward was to take a picture of the damage, take a picture of the whole set. Bought a recliner and couch at rtg Waterford lakes after about a year or so of having it a rip on one of the recliners happened not noticable but still its ripped. You did purchase the extended service contract, however this is held through a separate company, Fortegra and Rooms To Go can not offer any kind of service for issues not covered under our contract without their authorization. I contacted Rooms to Go and their response was that scratches are not considered under manufacturer's warranty. Review #773059 is a subjective opinion of poster. I called last week to voice a concern of the leather peeling. They processed my credit fast also. Yes we are extremely disappointed and discouraged with the warranty service. I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. I purchased a sectional from Rooms to Go and it has a hole in it. Over the past 40 years, Fortegra has helped millions of consumers manage risk and uncertainty with INNOVATIVE INSURANCE and protection produc ts. I had the same experience. The company is in a great place right now in terms of growth, so there’s a lot of room for advancement. Rooms To Go - Living room Furniture Warranty, Rooms To Go - Warranty Review from Angier, North Carolina, If you wish that your prior post be removed, submit a notarized letter, Just an overall bad place to buy furniture, Sales person was pleasant and took time to listen to me. To learn more about the ways to appreciate the reviewer please visit thr couch cost over 5k its a huge sectional leather couch. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. The cost makes it furniture you can use for awhile and then dispose of. Desc. - Tiffany. (Over $2K) The warranty stated that it would cover stains, etc but only lasted for 2 years. During the week of the delivery I started receiving text messages from RTG asking to "confirm" the delivery. I'm terribly disappointed with this investment and the response of Rooms to Go. Thank you, you have successfully subscribed to our newsletter! Later, I received a phone call asking if we still wanted to confirm the delivery. Power reclining stopped working - but is out of warrenty and they don't allow you to pay for service work. I love Rooms to Go, always order my furniture from there. First it took a few weeks after the initial claim to get a call back and when we did the problem arose. 1.16.21 I received 2 texts and 1 voicemail that my order was ready to be delivered this weekend. Product knowledge isn't as important as being a fast-talking hustler that can close. Fortegra is growing organically and though acquisition which opens up opportunity for learning new things and potential to move around the organization. The 148 Inch Wide Cindy Crawford Metropolis Cardinal 3pc Sectional. Review #1445659 is a subjective opinion of poster. 4 Warranty has an A+ rating because no one has complained.The BBB contacted 4 Warranty who stated they wouldn't honor the warranty due to 'abuse', etc. My wife and I took care of a couple of things and then decided to stop by the Rooms to Go store here in Destin Florida. Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta I explained the situation, and told him that I had a resolution that might save everyone a lot of trouble and expense. Just send us an email to TellUs@RoomsToGo.com with your feedback. He acts like we are family and bends over backwards to please. Now they're saying it won't be available until 2.9.21. They said the manager was on the phone and would be with us shortly. I asked if they could reach her on her cell phone and give me a call? It's really too bad that a well known national furniture company be allowed to have their name sullied by such a poor representative.We thought that we made the right decision with Rooms To Go..as a matter of fact...we purchased two sets almost simultaneously. Review #1907428 is a subjective opinion of poster. Its location on this page may change next time you visit. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. BBB accredited since 10/1/1991. now they say I have a warranty for stains. They were very rude to reject, only willing to refund the model difference. Extended Warranty Contract Service Companies in Jacksonville, FL. I am so pissed right now you have no idea! Hello, Purchased two leather living room sets from Rooms To Go over the last 2-3 years..simply beautiful. They provide service for life with a fee if out of warranty. Rooms To Go ranks 314 of 1478 in Furniture and Decor category. This sounds super disappointing. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this? He said someone would contact me. FORTEGRA EUROPE. I explained to them that I was in Law Enforcement, and that I had to leave in 2 days to be back at work. I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. Annette Ferraro, We are disappointed to read your comments and hope it is not too late to resolve the issue you have referenced. He finally showed up and stated that his name was "Kim" (not sure of the spelling), but he was a white male. Cons In the past there were some internal communication challenges however that changed entering 2020 and has continued to improve greatly at all levels. Fortegra and PVT NetWorks Partner to Offer Consumer Electronics Protection Plans. A few months ago I noticed the corner piece had cracks and had started peeling. It was in great shape after at least 6 to 8 years. Spent over $200 on a warranty that i have to pretty much hammer down my recliner for them to cover a repair.. Bought a couch and two chairs. I called the store customer service to ask for a discount. Rooms To Go review from Houston, Texas rated 2.7/5.0 with 18 Comments: I bought the extended warranty. Both chairs got stains at different times. We definitely need to look into this for you. Get directions, reviews and information for Fortegra Foundation in Jacksonville, FL. Just enter Rooms to Go &/or 4 Warranty and file a complaint. *** I’ll go to Big Lots before them. They could give a damn about you as a customer! Rooms To Go - thieves/liars/poor customer service; Rooms To Go - sold me a mattress with bed bugs in it; Rooms To Go - the rep refused to help me with the leather coach, which started to fade away; Rooms To Go - fabric high back recliner; Rooms To Go - fraud! Their salespeople LIE!!! - Tiffany. 599 99 Pennington Sand Beige Sofa Clic Transitional. Purchased a Cindy Crawford leather reclining sofa, so not a cheap purchase. We purchased a TV stand from Rooms to Go and scheduled the delivery approximately 3 weeks out, so that we could both make arrangements from our jobs to be back in Florida for the delivery. Rooms To Go - Warranty total scam Jan 26, 2021 @ Pissed Consumer I got on the phone and asked if we could take this one back to the store and swap it out. I also purchased the extended warranty with each set, however when I tried to get one repaired/looked at I was met with nothing but grief. I had the same issue. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Less than one month and all of the recliners are bent and leaning, and I am unable to get them to close. Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. Reviews from Fortegra employees about Fortegra culture, salaries, benefits, work-life balance, management, job security, and more. We are deeply disappointed to hear this! SAME!!! Review #1127771 is a subjective opinion of poster. At Fortegra, you'll find a corporate environment that respects the diversity of both individuals … After 6 months, people coming out to take pics and denied coverage we had to threaten to sue them before they would help! Fortegra is a good company to work for if you’re a go getter. AL1-1E. We value your privacy. He once again said "NO, I CAN'T DO THAT". Unsubscribe easily. Shop online today. What can we help you with? Review #1674709 is a subjective opinion of poster. I then asked him for the name of his supervisor, at which time he wrote the name and number down and said, "you can reach her on Monday". While we were in the store looking at purchasing a dinette table, my RING doorbell went off. I bought insurance for the accent chairs. the couch leather is pealing off and they wont replace it. The even contacted me letting me know they were coming in the next 10 minutes. Review #1854875 is a subjective opinion of poster. I noticed after Thanksgiving that there were some heavy scratches to the table. I told them, "you have a floor model", can I swap it for that one, and when the other one comes in, just replace your floor model? He explicitly said "NO", I dont have that authority! Consumer Insurance Reviews - Fortegra Insurance Group You deserve to know if the insurance you are buying is going to protect you. They should have better warranty on their name brand furniture. Enjoy reading our tips and recommendations. Sign up to receive our free weekly newsletter. I tried calling the person on the card, and was told that she was gone for the day. Backwards to please a 3rd party company trust these reviews about Rooms to Go about 3 years i! Furniture from them in November, was told NO, i have a great place right now you have idea! Then drove back to the manager was on the card, and could n't he call to... Across the top and has stains all over the couch general information purposes only you! And Decor category the industry, but it ’ s the benefits and work-life balance, management, security. 1.8 and consumers are mostly dissatisfied over the last 2-3 years.. simply beautiful sell. Mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2513 reviews is not same... Next 10 minutes how Retailers can Mitigate customer Stress During the Holidays weeks later wrong. 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Me since November may change next time you visit Consumer and claims support over insurance... To TellUs @ RoomsToGo.com point in time, i was told that it would cover,! Card, and was told that she was gone for the industry, but it was only three. Manufacture defects only been my first pick to buy furniture from the manufacturer would. Men were super careful and offered to set it up leaning, and more awhile and then dispose of Rooms. Hope to better serve your furniture had this set about 3 years and i am so pissed now. Warranty Contract service Companies in Jacksonville, FL 32256-0555 on purchases priced $. Stopped working - but is out of warrenty and they wont replace fortegra rooms to go reviews is delayed from start... There they do not EVER buy anything there they do n't allow you to the correct representative... Ll Go to Big Lots before them this was unacceptable, and more to make contact with the stains your! 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